Privacy Policy

Your privacy matters to us. This policy explains, in plain language, what information VLbook ("we", "us", "our") collects when you use vlbook.it.com or the VLbook app, why we collect it, and the choices you have. By creating a VLbook ID or using the platform, you agree to the practices described here.

1. Information we collect

Information you give us

• Account details — your mobile number, email address and password when you sign up.
• Verification data — the one-time passwords used to confirm your identity.
• Payment information — the details needed to process deposits and withdrawals through supported methods.
• Support messages — anything you send us over chat, WhatsApp or email.

Information we collect automatically

• Usage data — pages viewed, features used, and general activity that helps us improve the platform.
• Device and log data — IP address, browser or app version, device type and approximate location for security.
• Cookies — small files that keep you logged in and remember your preferences (see the cookies section below).

2. How we use your information

We use the data we collect to:

• Create and secure your VLbook ID and verify it belongs to you.
• Process deposits, withdrawals and bets accurately.
• Detect and prevent fraud, abuse and unauthorised access.
• Provide customer support and respond to your questions.
• Improve our games, markets and overall experience.
• Send you service updates and, where you have opted in, promotions.
• Meet our legal and regulatory obligations.

3. Cookies and similar technologies

VLbook uses cookies to keep your session active, remember settings and understand how the site is used so we can make it better. You can control or delete cookies through your browser settings, but disabling essential cookies may stop parts of the platform — such as staying logged in — from working correctly.

4. How we share information

We do not sell your personal data. We share information only where necessary:

• Service providers — payment processors, security partners and infrastructure providers who help us run the platform, under confidentiality obligations.
• Legal requirements — where we are required to disclose information by law, regulation or a valid legal request.
• Fraud prevention — to protect our users and platform from fraud or misuse.

5. Data security

We protect your information with encrypted sessions, OTP verification and access controls that limit who can view account data. No system is ever completely immune to risk, so we also ask you to do your part: keep your password private, never share your OTP, and log out on shared devices.

6. Data retention

We keep your information for as long as your VLbook ID is active and for a reasonable period afterwards to meet legal, security and record-keeping requirements. When data is no longer needed, we take steps to delete or anonymise it.

7. Your rights

You can request access to the personal data we hold about you, ask us to correct anything inaccurate, or request deletion where we are not legally required to keep it. You can also opt out of promotional messages at any time. To exercise any of these rights, contact us using the details below.

8. Children

VLbook is strictly for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we learn that an underage person has created an account, we will close it and delete the associated information.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the "last updated" date at the top and, where appropriate, notify you within the platform. Continued use after an update means you accept the revised policy.

10. Contact us

If you have questions about this policy or your data, reach us at support@vlbook.it.com or through the Contact Us page.